NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "mysql_identifier_quote_character" /apps/nobleprog-website/includes/functions/new-modules-general-functions.php:82 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 82 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "mysql_identifier_quote_character" [2] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [3] => 82 ) ) [1] => Array ( [file] => /apps/hitra7/drupal7/includes/database/mysql/database.inc [line] => 397 [function] => variable_get [args] => Array ( [0] => mysql_identifier_quote_character [1] => ` ) ) [2] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 329 [function] => setPrefix [class] => DatabaseConnection_mysql [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => hitrahr [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => Array ( [default] => ) ) ) [3] => Array ( [file] => /apps/hitra7/drupal7/includes/database/mysql/database.inc [line] => 349 [function] => __construct [class] => DatabaseConnection [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => hitrahr [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => mysql:host=localhost;port=3306;charset=utf8;dbname=hitrahr [1] => root [2] => asdf [3] => Array ( [1000] => 1 [20] => 1 [17] => 1 [1013] => ) ) ) [4] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 1796 [function] => __construct [class] => DatabaseConnection_mysql [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => hitrahr [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => Array ( [driver] => mysql [database] => hitrahr [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) [pdo] => Array ( [1000] => 1 [20] => 1 [17] => 1 [1013] => ) ) ) ) [5] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 1582 [function] => openConnection [class] => Database [type] => :: [args] => Array ( [0] => hitrahr [1] => default ) ) [6] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 2467 [function] => getConnection [class] => Database [type] => :: [args] => Array ( [0] => default ) ) [7] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 31 [function] => db_query [args] => Array ( [0] => SELECT entity_id FROM field_data_field_url_alias WHERE field_url_alias_value = :alias AND entity_type = 'taxonomy_term' AND language = :language [1] => Array ( [:alias] => cc [:language] => en ) ) ) [8] => Array ( [file] => /apps/nobleprog-website/includes/functions/category-functions.php [line] => 149 [function] => np_db_query [args] => Array ( [0] => hitrahr [1] => db_query [2] => SELECT entity_id FROM field_data_field_url_alias WHERE field_url_alias_value = :alias AND entity_type = 'taxonomy_term' AND language = :language [3] => Array ( [:alias] => cc [:language] => en ) ) ) [9] => Array ( [file] => /apps/nobleprog-website/routes.logic.php [line] => 75 [function] => category_validate_url_alias [args] => Array ( [0] => cc ) ) [10] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 86 [function] => check_for_module [args] => Array ( [0] => /en/cc/servicenowhrsd [1] => Array ( [0] => [1] => cc [2] => servicenowhrsd [3] => en ) ) ) [11] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [12] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "mysql_identifier_quote_character" /apps/nobleprog-website/includes/functions/new-modules-general-functions.php:82 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 82 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "mysql_identifier_quote_character" [2] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [3] => 82 ) ) [1] => Array ( [file] => /apps/hitra7/drupal7/includes/database/mysql/database.inc [line] => 397 [function] => variable_get [args] => Array ( [0] => mysql_identifier_quote_character [1] => ` ) ) [2] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 329 [function] => setPrefix [class] => DatabaseConnection_mysql [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => common_fe [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => Array ( [default] => ) ) ) [3] => Array ( [file] => /apps/hitra7/drupal7/includes/database/mysql/database.inc [line] => 349 [function] => __construct [class] => DatabaseConnection [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => common_fe [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => mysql:host=localhost;port=3306;charset=utf8;dbname=common_fe [1] => root [2] => asdf [3] => Array ( [1000] => 1 [20] => 1 [17] => 1 [1013] => ) ) ) [4] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 1796 [function] => __construct [class] => DatabaseConnection_mysql [object] => DatabaseConnection_mysql Object ( [target:protected] => [key:protected] => [logger:protected] => [transactionLayers:protected] => Array ( ) [driverClasses:protected] => Array ( ) [statementClass:protected] => DatabaseStatementBase [transactionSupport:protected] => 1 [transactionalDDLSupport:protected] => [temporaryNameIndex:protected] => 0 [connection:protected] => [connectionOptions:protected] => Array ( [driver] => mysql [database] => common_fe [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) ) [schema:protected] => [prefixes:protected] => Array ( [default] => ) [prefixSearch:protected] => Array ( [0] => { [1] => } ) [prefixReplace:protected] => Array ( [0] => [1] => ) [escapedNames:protected] => Array ( ) [escapedAliases:protected] => Array ( ) [unprefixedTablesMap:protected] => Array ( ) [needsCleanup:protected] => [reservedKeyWords:DatabaseConnection_mysql:private] => Array ( [0] => accessible [1] => add [2] => admin [3] => all [4] => alter [5] => analyze [6] => and [7] => as [8] => asc [9] => asensitive [10] => before [11] => between [12] => bigint [13] => binary [14] => blob [15] => both [16] => by [17] => call [18] => cascade [19] => case [20] => change [21] => char [22] => character [23] => check [24] => collate [25] => column [26] => condition [27] => constraint [28] => continue [29] => convert [30] => create [31] => cross [32] => cube [33] => cume_dist [34] => current_date [35] => current_time [36] => current_timestamp [37] => current_user [38] => cursor [39] => database [40] => databases [41] => day_hour [42] => day_microsecond [43] => day_minute [44] => day_second [45] => dec [46] => decimal [47] => declare [48] => default [49] => delayed [50] => delete [51] => dense_rank [52] => desc [53] => describe [54] => deterministic [55] => distinct [56] => distinctrow [57] => div [58] => double [59] => drop [60] => dual [61] => each [62] => else [63] => elseif [64] => empty [65] => enclosed [66] => escaped [67] => except [68] => exists [69] => exit [70] => explain [71] => false [72] => fetch [73] => first_value [74] => float [75] => float4 [76] => float8 [77] => for [78] => force [79] => foreign [80] => from [81] => fulltext [82] => function [83] => generated [84] => get [85] => grant [86] => group [87] => grouping [88] => groups [89] => having [90] => high_priority [91] => hour_microsecond [92] => hour_minute [93] => hour_second [94] => if [95] => ignore [96] => in [97] => index [98] => infile [99] => inner [100] => inout [101] => insensitive [102] => insert [103] => int [104] => int1 [105] => int2 [106] => int3 [107] => int4 [108] => int8 [109] => integer [110] => intersect [111] => interval [112] => into [113] => io_after_gtids [114] => io_before_gtids [115] => is [116] => iterate [117] => join [118] => json_table [119] => key [120] => keys [121] => kill [122] => lag [123] => last_value [124] => lateral [125] => lead [126] => leading [127] => leave [128] => left [129] => like [130] => limit [131] => linear [132] => lines [133] => load [134] => localtime [135] => localtimestamp [136] => lock [137] => long [138] => longblob [139] => longtext [140] => loop [141] => low_priority [142] => master_bind [143] => master_ssl_verify_server_cert [144] => match [145] => maxvalue [146] => mediumblob [147] => mediumint [148] => mediumtext [149] => middleint [150] => minute_microsecond [151] => minute_second [152] => mod [153] => modifies [154] => natural [155] => not [156] => no_write_to_binlog [157] => nth_value [158] => ntile [159] => null [160] => numeric [161] => of [162] => on [163] => optimize [164] => optimizer_costs [165] => option [166] => optionally [167] => or [168] => order [169] => out [170] => outer [171] => outfile [172] => over [173] => partition [174] => percent_rank [175] => persist [176] => persist_only [177] => precision [178] => primary [179] => procedure [180] => purge [181] => range [182] => rank [183] => read [184] => reads [185] => read_write [186] => real [187] => recursive [188] => references [189] => regexp [190] => release [191] => rename [192] => repeat [193] => replace [194] => require [195] => resignal [196] => restrict [197] => return [198] => revoke [199] => right [200] => rlike [201] => row [202] => rows [203] => row_number [204] => schema [205] => schemas [206] => second_microsecond [207] => select [208] => sensitive [209] => separator [210] => set [211] => show [212] => signal [213] => smallint [214] => spatial [215] => specific [216] => sql [217] => sqlexception [218] => sqlstate [219] => sqlwarning [220] => sql_big_result [221] => sql_calc_found_rows [222] => sql_small_result [223] => ssl [224] => starting [225] => stored [226] => straight_join [227] => system [228] => table [229] => terminated [230] => then [231] => tinyblob [232] => tinyint [233] => tinytext [234] => to [235] => trailing [236] => trigger [237] => true [238] => undo [239] => union [240] => unique [241] => unlock [242] => unsigned [243] => update [244] => usage [245] => use [246] => using [247] => utc_date [248] => utc_time [249] => utc_timestamp [250] => values [251] => varbinary [252] => varchar [253] => varcharacter [254] => varying [255] => virtual [256] => when [257] => where [258] => while [259] => window [260] => with [261] => write [262] => xor [263] => year_month [264] => zerofill ) ) [type] => -> [args] => Array ( [0] => Array ( [driver] => mysql [database] => common_fe [username] => root [password] => asdf [host] => localhost [prefix] => Array ( [default] => ) [pdo] => Array ( [1000] => 1 [20] => 1 [17] => 1 [1013] => ) ) ) ) [5] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 1582 [function] => openConnection [class] => Database [type] => :: [args] => Array ( [0] => common_fe [1] => default ) ) [6] => Array ( [file] => /apps/hitra7/drupal7/includes/database/database.inc [line] => 2467 [function] => getConnection [class] => Database [type] => :: [args] => Array ( [0] => default ) ) [7] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 31 [function] => db_query [args] => Array ( [0] => SELECT * FROM price_formulas WHERE country_code = :country_code [1] => Array ( [:country_code] => ve ) ) ) [8] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 111 [function] => np_db_query [args] => Array ( [0] => common_fe [1] => db_query [2] => SELECT * FROM price_formulas WHERE country_code = :country_code [3] => Array ( [:country_code] => ve ) ) ) [9] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 93 [function] => get_formula [args] => Array ( [0] => ve ) ) [10] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 355 [function] => course_price_v2_formula [args] => Array ( ) ) [11] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 344 [function] => course_price_change_to_fe_p [args] => Array ( [0] => servicenowhrsd [1] => 14 [2] => [3] => 0 [4] => [5] => USD ) ) [12] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 316 [function] => course_price_get_default_price [args] => Array ( [0] => servicenowhrsd ) ) [13] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 15 [function] => course_price_get_price [args] => Array ( [0] => servicenowhrsd ) ) [14] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 23 [function] => course_price_virtual_event_price [args] => Array ( [0] => servicenowhrsd ) ) [15] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [16] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [17] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [18] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "sdp" /apps/nobleprog-website/includes/functions/course-prices.php:281 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 281 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "sdp" [2] => /apps/nobleprog-website/includes/functions/course-prices.php [3] => 281 ) ) [1] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 45 [function] => course_price_table [args] => Array ( [0] => Array ( [fdp] => 3150 [adp] => 750 [reduced_fdp] => [reduced_adp] => [days] => 2 [default_venue_fdc] => 350 [default_venue_adc] => 50 [people] => 1 [hours] => 14 [course_code] => servicenowhrsd [venue_id] => ve_10638169 [vfdc] => 250.00 [vadc] => 75.00 ) [1] => 10 ) ) [2] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 23 [function] => course_price_virtual_event_price [args] => Array ( [0] => servicenowhrsd ) ) [3] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [4] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [5] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [6] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "nobleprog_default_trainer_journey" /apps/nobleprog-website/includes/functions/course-prices.php:286 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 286 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "nobleprog_default_trainer_journey" [2] => /apps/nobleprog-website/includes/functions/course-prices.php [3] => 286 ) ) [1] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 45 [function] => course_price_table [args] => Array ( [0] => Array ( [fdp] => 3150 [adp] => 750 [reduced_fdp] => [reduced_adp] => [days] => 2 [default_venue_fdc] => 350 [default_venue_adc] => 50 [people] => 1 [hours] => 14 [course_code] => servicenowhrsd [venue_id] => ve_10638169 [vfdc] => 250.00 [vadc] => 75.00 ) [1] => 10 ) ) [2] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 23 [function] => course_price_virtual_event_price [args] => Array ( [0] => servicenowhrsd ) ) [3] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [4] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [5] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [6] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "nobleprog_price_rounding" /apps/nobleprog-website/includes/functions/course-prices.php:289 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 289 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "nobleprog_price_rounding" [2] => /apps/nobleprog-website/includes/functions/course-prices.php [3] => 289 ) ) [1] => Array ( [file] => /apps/nobleprog-website/includes/functions/course-prices.php [line] => 45 [function] => course_price_table [args] => Array ( [0] => Array ( [fdp] => 3150 [adp] => 750 [reduced_fdp] => [reduced_adp] => [days] => 2 [default_venue_fdc] => 350 [default_venue_adc] => 50 [people] => 1 [hours] => 14 [course_code] => servicenowhrsd [venue_id] => ve_10638169 [vfdc] => 250.00 [vadc] => 75.00 ) [1] => 10 ) ) [2] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 23 [function] => course_price_virtual_event_price [args] => Array ( [0] => servicenowhrsd ) ) [3] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [4] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [5] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [6] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Cannot modify header information - headers already sent by (output started at /apps/nobleprog-website/_index.php:16) /apps/nobleprog-website/modules/course/course.php:119 Array ( [0] => Array ( [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Cannot modify header information - headers already sent by (output started at /apps/nobleprog-website/_index.php:16) [2] => /apps/nobleprog-website/modules/course/course.php [3] => 119 ) ) [1] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 119 [function] => header [args] => Array ( [0] => X-CSRF-Token:Tm9ibGVQcm9nMTcxNjAyMzk1Nw== ) ) [2] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 82 [function] => course_generate_csrf_token [args] => Array ( ) ) [3] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 31 [function] => course_render [args] => Array ( [0] => Array ( [course_code] => servicenowhrsd [hr_nid] => 456535 [title] => ServiceNow HR Service Delivery (HRSD) [requirements] =>

Audience

[overview] =>

ServiceNow HR Service Delivery (HRSD) is a platform designed to streamline and automate various HR processes within an organization. It provides HR departments with the tools needed to manage employee requests, automate workflows, and provide a self-service portal for employees to access HR services and information.

This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Setting Up ServiceNow HRSD

Employee Self-Service Portal

Case Management in HRSD

HR Workflows and Automation

Knowledge Management

Reporting and Analytics

Integration and Extensions

Compliance and Security

Troubleshooting

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1700038000 [source_title] => ServiceNow HR Service Delivery (HRSD) [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) ) [1] => Array ( [0] => stdClass Object ( [tid] => 3583 [alias] => servicenow-training [name] => ServiceNow [english_name] => ServiceNow [consulting_option] => available ) ) [2] => servicenowhrsd [3] => Array ( [outlines] => Array ( [serdev] => stdClass Object ( [course_code] => serdev [hr_nid] => 330627 [title] => ServiceNow for Developers [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product for defining, structuring, managing, and automating assets and services. Incorporating scripting in the ServiceNow platform provides the ability to create custom applications, advanced customization, ServiceNow APIs, and more.

This instructor-led, live training (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Navigating the User Interface

Developing in ServiceNow Basics

Self-Service & Process Automation

Scripting and API

GlideRecord, GlideSystem, and GlideForm

GlideAjax and GlideUser

Managing Applications

Summary and Conclusion

[language] => en [duration] => 35 [status] => published [changed] => 1700037562 [source_title] => ServiceNow for Developers [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => serdev ) [servicenowapm] => stdClass Object ( [course_code] => servicenowapm [hr_nid] => 339463 [title] => ServiceNow Application Portfolio Management (APM) [requirements] =>

Audience

[overview] =>

ServiceNow is a software platform for managing IT Services.  ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization's on-premises and cloud-based applications and services.

This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture

Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)

Overview of Application Management Actions

Installing, Updating, and Removing an Application

Setting the Application State

Sharing an Application

Automating Application Management Actions

Consolidating Applications by Business Function

Arranging IT Components into Technology Stacks

Creating the Metrics for Evaluating the Value of an Application

Evaluating the Technical and Functional Value of Applications

Increasing Demand for an Application

Handling Conflicts between In-house Applications and Vendor-provided Applications

End-of-Life'ing an Application

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037620 [source_title] => ServiceNow Application Portfolio Management (APM) [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowapm ) [servicenowdiscovery] => stdClass Object ( [course_code] => servicenowdiscovery [hr_nid] => 339439 [title] => ServiceNow Discovery Fundamentals [requirements] =>

Audience

[overview] =>

ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Discovery Features and Architecture

How ServiceNow Discovery Collects Data

Navigating the UI

Understanding the Configuration Management Database (CMDB)

Setting up MID Servers

Obtaining and Testing Device Credentials

Establishing, Maintaining, and Updating Services in CMDB

Classifying CIs (Configuration Items)

Scheduling, Running and Validating Horizontal Discovery

Inspecting Collected Data

Integrating with Third-Party Software Management Products

Extending ServiceNow Discovery through APIs

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037619 [source_title] => ServiceNow Discovery Fundamentals [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowdiscovery ) [servicenowuser] => stdClass Object ( [course_code] => servicenowuser [hr_nid] => 336787 [title] => ServiceNow for End Users [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based platform for automating IT business management. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow Overview

Preparing the ServiceNow Environment

ServiceNow Quick Start

ServiceNow for End Users

ServiceNow Service Management

Summary and Conclusion

[language] => en [duration] => 7 [status] => published [changed] => 1700037608 [source_title] => ServiceNow for End Users [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowuser ) [servnow] => stdClass Object ( [course_code] => servnow [hr_nid] => 330347 [title] => ServiceNow for Administration [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Lists, Forms, and UI Basics

Customizations, Tables, and Fields

User Administration

Configurations in ServiceNow

System Administration

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037561 [source_title] => ServiceNow for Administration [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servnow ) [appdynamics] => stdClass Object ( [course_code] => appdynamics [hr_nid] => 473623 [title] => AppDynamics [requirements] =>

Audience

[overview] =>

AppDynamics is a powerful application performance management (APM) and IT operations analytics (ITOA) tool that provides real-time monitoring and analytics for applications and infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

[outline] =>

Introduction to Application Performance Monitoring (APM)

Getting Started with AppDynamics

Core Concepts

Monitoring

Advanced Configuration

Troubleshooting and Diagnostics

Enhancing Application Performance

Integrations and Extensions

Case Studies and Best Practices

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1709708697 [source_title] => AppDynamics [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => appdynamics ) [dynatrace] => stdClass Object ( [course_code] => dynatrace [hr_nid] => 341351 [title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. Dynatrace is a tool for monitoring applications and infrastructure in real-time in an enterprise environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Dynatrace Features and Architecture

Setting up Dynatrace

Administrative Tasks

Application Monitoring

Infrastructure Monitoring

Database Monitoring

Network Monitoring

Cloud Infrastructure Monitoring

Managing User Experience

Alerts, Notifications and Reports

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 21 [status] => published [changed] => 1700037629 [source_title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => dynatrace ) [sentry] => stdClass Object ( [course_code] => sentry [hr_nid] => 342559 [title] => Sentry Application Monitoring [requirements] =>

Audience

[overview] =>

Sentry is an open-source application monitoring platform that allows developers to identify issues in real-time.

This instructor-led, live training (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Sentry Features and Architecture

Installing the Sentry SDK

Setting up the Development Environment

Navigating the Command Line

Creating a Sample Application

Capturing an Event in the Frontend

Capturing an Event in the Backend

Reporting Errors

Monitoring Application Performance

Setting up a Workflow

Managing Data

Managing Users

Securing Application Data

Legal Considerations

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037637 [source_title] => Sentry Application Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => sentry ) [newrelic] => stdClass Object ( [course_code] => newrelic [hr_nid] => 342615 [title] => Application Performance Management (APM) with New Relic [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of New Relic Features and Architecture

Navigating the User Interface

Setting up New Relic Agents

Measuring Application Performance as Experienced by End Users

Reading and Understanding Instrumentation Data

Measuring Resources Used by an Application

Setting up Monitoring and Notifications

Measuring Database Operations

Reporting Application Performance

Analyzing Application Performance

Troubleshooting API Issues

Integrating New Relic with Third-Party Tools and Services

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037638 [source_title] => Application Performance Management (APM) with New Relic [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newrelic ) [newreliccloud] => stdClass Object ( [course_code] => newreliccloud [hr_nid] => 477691 [title] => New Relic: Optimizing Cloud Performance [requirements] =>

Audience

[overview] =>

New Relic is a powerful observability platform that provides real-time insights into your software's performance and health.

This instructor-led, live training (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction to New Relic

New Relic for AWS Lambda

New Relic and Docker

Microservices Architecture

Implementing Observability

Advanced New Relic Features

Hands-On Lab

Summary and Next Steps

[language] => en [duration] => 35 [status] => published [changed] => 1713383183 [source_title] => New Relic: Optimizing Cloud Performance [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newreliccloud ) [signalfx] => stdClass Object ( [course_code] => signalfx [hr_nid] => 342771 [title] => Splunk SignalFX for Infrastructure Monitoring [requirements] =>

Audience

[overview] =>

SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of SignalFX Features and Architecture

Setting up a Signal FX Account

Navigating the SignalFX UI

Understanding Traces, Metrics, and Events

Monitoring Infrastructure

Using Metadata to Find, Filter, and Aggregate Metrics

Visualizing Infrastructure

How Analytic Functions Work

Creating Custom Metrics

Building a Dashboard

Building a Chart

Creating a Stable Alert

Creating Detectors

Collaborating with Team Members

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037640 [source_title] => Splunk SignalFX for Infrastructure Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => signalfx ) ) [codes] => Array ( [0] => serdev [1] => servicenowapm [2] => servicenowdiscovery [3] => servicenowuser [4] => servnow [5] => appdynamics [6] => dynatrace [7] => sentry [8] => newrelic [9] => newreliccloud [10] => signalfx ) ) [4] => Array ( [regions] => Array ( [ve_1805] => Array ( [tid] => ve_1805 [title] => Caracas [sales_area] => ve_venezuela [venues] => Array ( [ve_10638169] => Array ( [vid] => ve_10638169 [title] => Caracas - Centro Lido [vfdc] => 250.00 [prices] => Array ( [1] => Array ( [remote guaranteed] => 3150 [classroom guaranteed] => 3650 [remote guaranteed per delegate] => 3150 [delegates] => 1 [adp] => 750 [classroom guaranteed per delegate] => 3650 ) [2] => Array ( [remote guaranteed] => 3900 [classroom guaranteed] => 4550 [remote guaranteed per delegate] => 1950 [delegates] => 2 [adp] => 750 [classroom guaranteed per delegate] => 2275 ) [3] => Array ( [remote guaranteed] => 4650 [classroom guaranteed] => 5451 [remote guaranteed per delegate] => 1550 [delegates] => 3 [adp] => 750 [classroom guaranteed per delegate] => 1817 ) [4] => Array ( [remote guaranteed] => 5400 [classroom guaranteed] => 6352 [remote guaranteed per delegate] => 1350 [delegates] => 4 [adp] => 750 [classroom guaranteed per delegate] => 1588 ) [5] => Array ( [remote guaranteed] => 6150 [classroom guaranteed] => 7250 [remote guaranteed per delegate] => 1230 [delegates] => 5 [adp] => 750 [classroom guaranteed per delegate] => 1450 ) [6] => Array ( [remote guaranteed] => 6900 [classroom guaranteed] => 8148 [remote guaranteed per delegate] => 1150 [delegates] => 6 [adp] => 750 [classroom guaranteed per delegate] => 1358 ) [7] => Array ( [remote guaranteed] => 7651 [classroom guaranteed] => 9051 [remote guaranteed per delegate] => 1093 [delegates] => 7 [adp] => 750 [classroom guaranteed per delegate] => 1293 ) [8] => Array ( [remote guaranteed] => 8400 [classroom guaranteed] => 9952 [remote guaranteed per delegate] => 1050 [delegates] => 8 [adp] => 750 [classroom guaranteed per delegate] => 1244 ) [9] => Array ( [remote guaranteed] => 9153 [classroom guaranteed] => 10854 [remote guaranteed per delegate] => 1017 [delegates] => 9 [adp] => 750 [classroom guaranteed per delegate] => 1206 ) [10] => Array ( [remote guaranteed] => 9900 [classroom guaranteed] => 11750 [remote guaranteed per delegate] => 990 [delegates] => 10 [adp] => 750 [classroom guaranteed per delegate] => 1175 ) ) ) ) ) ) [remote] => Array ( [1] => Array ( [remote guaranteed] => 3150 [remote guaranteed per delegate] => 3150 [adp] => 750 ) [2] => Array ( [remote guaranteed] => 3900 [remote guaranteed per delegate] => 1950 [adp] => 750 ) [3] => Array ( [remote guaranteed] => 4650 [remote guaranteed per delegate] => 1550 [adp] => 750 ) [4] => Array ( [remote guaranteed] => 5400 [remote guaranteed per delegate] => 1350 [adp] => 750 ) [5] => Array ( [remote guaranteed] => 6150 [remote guaranteed per delegate] => 1230 [adp] => 750 ) [6] => Array ( [remote guaranteed] => 6900 [remote guaranteed per delegate] => 1150 [adp] => 750 ) [7] => Array ( [remote guaranteed] => 7651 [remote guaranteed per delegate] => 1093 [adp] => 750 ) [8] => Array ( [remote guaranteed] => 8400 [remote guaranteed per delegate] => 1050 [adp] => 750 ) [9] => Array ( [remote guaranteed] => 9153 [remote guaranteed per delegate] => 1017 [adp] => 750 ) [10] => Array ( [remote guaranteed] => 9900 [remote guaranteed per delegate] => 990 [adp] => 750 ) ) [currency] => USD ) [5] => Array ( [0] => 5 [1] => 5 [2] => 5 [3] => 5 [4] => 5 ) [6] => Array ( [478819] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Mame - Orange Business [body] => Professionalism and mastery of the subject by the trainer. The practical exercises were also great! [mc] => [is_mt] => 1 [nid] => 478819 ) [478443] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Stéphane - Orange Business [body] => Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days. [mc] => [is_mt] => 1 [nid] => 478443 ) [478423] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Jean - Orange Business [body] => Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations. [mc] => [is_mt] => 1 [nid] => 478423 ) [478415] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Sébastien - Orange Business [body] => alternating practical theory and trainer pedagogy [mc] => [is_mt] => 1 [nid] => 478415 ) [478035] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Nadjat - Orange Business [body] => the program [mc] => [is_mt] => 1 [nid] => 478035 ) ) [7] => 5 [8] => 1 [9] => 1 [10] => ) ) [4] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [5] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [6] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [7] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) ServiceNow HR Service Delivery (HRSD) Training Course

Course Outline

Introduction

  • Overview of ServiceNow platform
  • Introduction to HR Service Delivery (HRSD)
  • Benefits and significance of HRSD
  • Key HRSD terminology and concepts

Setting Up ServiceNow HRSD

  • ServiceNow HRSD architecture
  • Configuring HRSD components
  • Data management in HRSD
  • User roles and permissions

Employee Self-Service Portal

  • Designing an employee-friendly portal
  • Enabling employee self-service
  • Creating HR service catalogs
  • Service catalog best practices

Case Management in HRSD

  • Understanding HR cases
  • Creating and managing HR cases
  • Automating case assignment and routing
  • Case resolution and closure

HR Workflows and Automation

  • Overview of HR process automation
  • Building HR workflows
  • Integration with HR processes
  • Workflow best practices

Knowledge Management

  • Knowledge base creation and maintenance
  • Providing self-help resources for employees
  • Effective use of knowledge articles
  • Knowledge management best practices

Reporting and Analytics

  • Utilizing HRSD reporting tools
  • Creating custom HR reports and dashboards
  • Tracking key HR metrics
  • Data-driven decision-making in HR

Integration and Extensions

  • Integrating HRSD with other HR systems
  • Third-party integrations
  • ServiceNow app store and marketplace
  • Extending HRSD capabilities with ServiceNow apps

Compliance and Security

  • Ensuring HR data security
  • Compliance with HR regulations
  • Auditing and monitoring HR processes
  • Incident response and data breaches

Troubleshooting

Summary and Next Steps

Requirements

  • Basic knowledge of HR processes

Audience

  • HR professionals
 14 Hours

Number of participants



Price per participant

Open Training Courses require 5+ participants.

Testimonials (5)

Professionalism and mastery of the subject by the trainer. The practical exercises were also great!

Mame - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days.

Stéphane - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations.

Jean - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

alternating practical theory and trainer pedagogy

Sébastien - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

the program

Nadjat - Orange Business
Course - ServiceNow HR Service Delivery (HRSD)

Machine Translated

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[language] => en [duration] => 14 [status] => published [changed] => 1700038000 [source_title] => ServiceNow HR Service Delivery (HRSD) [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) ) [1] => Array ( [0] => stdClass Object ( [tid] => 3583 [alias] => servicenow-training [name] => ServiceNow [english_name] => ServiceNow [consulting_option] => available ) ) [2] => servicenowhrsd [3] => Array ( [outlines] => Array ( [serdev] => stdClass Object ( [course_code] => serdev [hr_nid] => 330627 [title] => ServiceNow for Developers [requirements] =>

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[language] => en [duration] => 28 [status] => published [changed] => 1700037619 [source_title] => ServiceNow Discovery Fundamentals [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowdiscovery ) [servicenowuser] => stdClass Object ( [course_code] => servicenowuser [hr_nid] => 336787 [title] => ServiceNow for End Users [requirements] =>

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[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of New Relic Features and Architecture

Navigating the User Interface

Setting up New Relic Agents

Measuring Application Performance as Experienced by End Users

Reading and Understanding Instrumentation Data

Measuring Resources Used by an Application

Setting up Monitoring and Notifications

Measuring Database Operations

Reporting Application Performance

Analyzing Application Performance

Troubleshooting API Issues

Integrating New Relic with Third-Party Tools and Services

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037638 [source_title] => Application Performance Management (APM) with New Relic [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newrelic ) [newreliccloud] => stdClass Object ( [course_code] => newreliccloud [hr_nid] => 477691 [title] => New Relic: Optimizing Cloud Performance [requirements] =>

Audience

[overview] =>

New Relic is a powerful observability platform that provides real-time insights into your software's performance and health.

This instructor-led, live training (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction to New Relic

New Relic for AWS Lambda

New Relic and Docker

Microservices Architecture

Implementing Observability

Advanced New Relic Features

Hands-On Lab

Summary and Next Steps

[language] => en [duration] => 35 [status] => published [changed] => 1713383183 [source_title] => New Relic: Optimizing Cloud Performance [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newreliccloud ) [signalfx] => stdClass Object ( [course_code] => signalfx [hr_nid] => 342771 [title] => Splunk SignalFX for Infrastructure Monitoring [requirements] =>

Audience

[overview] =>

SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of SignalFX Features and Architecture

Setting up a Signal FX Account

Navigating the SignalFX UI

Understanding Traces, Metrics, and Events

Monitoring Infrastructure

Using Metadata to Find, Filter, and Aggregate Metrics

Visualizing Infrastructure

How Analytic Functions Work

Creating Custom Metrics

Building a Dashboard

Building a Chart

Creating a Stable Alert

Creating Detectors

Collaborating with Team Members

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037640 [source_title] => Splunk SignalFX for Infrastructure Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => signalfx ) ) [codes] => Array ( [0] => serdev [1] => servicenowapm [2] => servicenowdiscovery [3] => servicenowuser [4] => servnow [5] => appdynamics [6] => dynatrace [7] => sentry [8] => newrelic [9] => newreliccloud [10] => signalfx ) ) [4] => Array ( [regions] => Array ( [ve_1805] => Array ( [tid] => ve_1805 [title] => Caracas [sales_area] => ve_venezuela [venues] => Array ( [ve_10638169] => Array ( [vid] => ve_10638169 [title] => Caracas - Centro Lido [vfdc] => 250.00 [prices] => Array ( [1] => Array ( [remote guaranteed] => 3150 [classroom guaranteed] => 3650 [remote guaranteed per delegate] => 3150 [delegates] => 1 [adp] => 750 [classroom guaranteed per delegate] => 3650 ) [2] => Array ( [remote guaranteed] => 3900 [classroom guaranteed] => 4550 [remote guaranteed per delegate] => 1950 [delegates] => 2 [adp] => 750 [classroom guaranteed per delegate] => 2275 ) [3] => Array ( [remote guaranteed] => 4650 [classroom guaranteed] => 5451 [remote guaranteed per delegate] => 1550 [delegates] => 3 [adp] => 750 [classroom guaranteed per delegate] => 1817 ) [4] => Array ( [remote guaranteed] => 5400 [classroom guaranteed] => 6352 [remote guaranteed per delegate] => 1350 [delegates] => 4 [adp] => 750 [classroom guaranteed per delegate] => 1588 ) [5] => Array ( [remote guaranteed] => 6150 [classroom guaranteed] => 7250 [remote guaranteed per delegate] => 1230 [delegates] => 5 [adp] => 750 [classroom guaranteed per delegate] => 1450 ) [6] => Array ( [remote guaranteed] => 6900 [classroom guaranteed] => 8148 [remote guaranteed per delegate] => 1150 [delegates] => 6 [adp] => 750 [classroom guaranteed per delegate] => 1358 ) [7] => Array ( [remote guaranteed] => 7651 [classroom guaranteed] => 9051 [remote guaranteed per delegate] => 1093 [delegates] => 7 [adp] => 750 [classroom guaranteed per delegate] => 1293 ) [8] => Array ( [remote guaranteed] => 8400 [classroom guaranteed] => 9952 [remote guaranteed per delegate] => 1050 [delegates] => 8 [adp] => 750 [classroom guaranteed per delegate] => 1244 ) [9] => Array ( [remote guaranteed] => 9153 [classroom guaranteed] => 10854 [remote guaranteed per delegate] => 1017 [delegates] => 9 [adp] => 750 [classroom guaranteed per delegate] => 1206 ) [10] => Array ( [remote guaranteed] => 9900 [classroom guaranteed] => 11750 [remote guaranteed per delegate] => 990 [delegates] => 10 [adp] => 750 [classroom guaranteed per delegate] => 1175 ) ) ) ) ) ) [remote] => Array ( [1] => Array ( [remote guaranteed] => 3150 [remote guaranteed per delegate] => 3150 [adp] => 750 ) [2] => Array ( [remote guaranteed] => 3900 [remote guaranteed per delegate] => 1950 [adp] => 750 ) [3] => Array ( [remote guaranteed] => 4650 [remote guaranteed per delegate] => 1550 [adp] => 750 ) [4] => Array ( [remote guaranteed] => 5400 [remote guaranteed per delegate] => 1350 [adp] => 750 ) [5] => Array ( [remote guaranteed] => 6150 [remote guaranteed per delegate] => 1230 [adp] => 750 ) [6] => Array ( [remote guaranteed] => 6900 [remote guaranteed per delegate] => 1150 [adp] => 750 ) [7] => Array ( [remote guaranteed] => 7651 [remote guaranteed per delegate] => 1093 [adp] => 750 ) [8] => Array ( [remote guaranteed] => 8400 [remote guaranteed per delegate] => 1050 [adp] => 750 ) [9] => Array ( [remote guaranteed] => 9153 [remote guaranteed per delegate] => 1017 [adp] => 750 ) [10] => Array ( [remote guaranteed] => 9900 [remote guaranteed per delegate] => 990 [adp] => 750 ) ) [currency] => USD ) [5] => Array ( [0] => 5 [1] => 5 [2] => 5 [3] => 5 [4] => 5 ) [6] => Array ( [478819] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Mame - Orange Business [body] => Professionalism and mastery of the subject by the trainer. The practical exercises were also great! [mc] => [is_mt] => 1 [nid] => 478819 ) [478443] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Stéphane - Orange Business [body] => Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days. [mc] => [is_mt] => 1 [nid] => 478443 ) [478423] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Jean - Orange Business [body] => Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations. [mc] => [is_mt] => 1 [nid] => 478423 ) [478415] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Sébastien - Orange Business [body] => alternating practical theory and trainer pedagogy [mc] => [is_mt] => 1 [nid] => 478415 ) [478035] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Nadjat - Orange Business [body] => the program [mc] => [is_mt] => 1 [nid] => 478035 ) ) [7] => 5 [8] => 1 [9] => 1 [10] => ) ) [7] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [8] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [9] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [10] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "devel_domain" /apps/nobleprog-website/includes/functions/new-modules-general-functions.php:82 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 82 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "devel_domain" [2] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [3] => 82 ) ) [1] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/frontend/islc7/islc7.module [line] => 99 [function] => variable_get [args] => Array ( [0] => devel_domain [1] => ) ) [2] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/frontend/islc7/islc7_block.inc [line] => 34 [function] => islc_get_site_list [args] => Array ( ) ) [3] => Array ( [file] => /apps/nobleprog-website/nptemplates/default.php [line] => 265 [function] => islc7_sites_links_array_v3 [args] => Array ( ) ) [4] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 85 [args] => Array ( [0] => /apps/nobleprog-website/nptemplates/default.php ) [function] => require_once ) [5] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 31 [function] => course_render [args] => Array ( [0] => Array ( [course_code] => servicenowhrsd [hr_nid] => 456535 [title] => ServiceNow HR Service Delivery (HRSD) [requirements] =>

Audience

[overview] =>

ServiceNow HR Service Delivery (HRSD) is a platform designed to streamline and automate various HR processes within an organization. It provides HR departments with the tools needed to manage employee requests, automate workflows, and provide a self-service portal for employees to access HR services and information.

This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Setting Up ServiceNow HRSD

Employee Self-Service Portal

Case Management in HRSD

HR Workflows and Automation

Knowledge Management

Reporting and Analytics

Integration and Extensions

Compliance and Security

Troubleshooting

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1700038000 [source_title] => ServiceNow HR Service Delivery (HRSD) [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) ) [1] => Array ( [0] => stdClass Object ( [tid] => 3583 [alias] => servicenow-training [name] => ServiceNow [english_name] => ServiceNow [consulting_option] => available ) ) [2] => servicenowhrsd [3] => Array ( [outlines] => Array ( [serdev] => stdClass Object ( [course_code] => serdev [hr_nid] => 330627 [title] => ServiceNow for Developers [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product for defining, structuring, managing, and automating assets and services. Incorporating scripting in the ServiceNow platform provides the ability to create custom applications, advanced customization, ServiceNow APIs, and more.

This instructor-led, live training (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Navigating the User Interface

Developing in ServiceNow Basics

Self-Service & Process Automation

Scripting and API

GlideRecord, GlideSystem, and GlideForm

GlideAjax and GlideUser

Managing Applications

Summary and Conclusion

[language] => en [duration] => 35 [status] => published [changed] => 1700037562 [source_title] => ServiceNow for Developers [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => serdev ) [servicenowapm] => stdClass Object ( [course_code] => servicenowapm [hr_nid] => 339463 [title] => ServiceNow Application Portfolio Management (APM) [requirements] =>

Audience

[overview] =>

ServiceNow is a software platform for managing IT Services.  ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization's on-premises and cloud-based applications and services.

This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture

Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)

Overview of Application Management Actions

Installing, Updating, and Removing an Application

Setting the Application State

Sharing an Application

Automating Application Management Actions

Consolidating Applications by Business Function

Arranging IT Components into Technology Stacks

Creating the Metrics for Evaluating the Value of an Application

Evaluating the Technical and Functional Value of Applications

Increasing Demand for an Application

Handling Conflicts between In-house Applications and Vendor-provided Applications

End-of-Life'ing an Application

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037620 [source_title] => ServiceNow Application Portfolio Management (APM) [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowapm ) [servicenowdiscovery] => stdClass Object ( [course_code] => servicenowdiscovery [hr_nid] => 339439 [title] => ServiceNow Discovery Fundamentals [requirements] =>

Audience

[overview] =>

ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Discovery Features and Architecture

How ServiceNow Discovery Collects Data

Navigating the UI

Understanding the Configuration Management Database (CMDB)

Setting up MID Servers

Obtaining and Testing Device Credentials

Establishing, Maintaining, and Updating Services in CMDB

Classifying CIs (Configuration Items)

Scheduling, Running and Validating Horizontal Discovery

Inspecting Collected Data

Integrating with Third-Party Software Management Products

Extending ServiceNow Discovery through APIs

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037619 [source_title] => ServiceNow Discovery Fundamentals [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowdiscovery ) [servicenowuser] => stdClass Object ( [course_code] => servicenowuser [hr_nid] => 336787 [title] => ServiceNow for End Users [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based platform for automating IT business management. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow Overview

Preparing the ServiceNow Environment

ServiceNow Quick Start

ServiceNow for End Users

ServiceNow Service Management

Summary and Conclusion

[language] => en [duration] => 7 [status] => published [changed] => 1700037608 [source_title] => ServiceNow for End Users [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowuser ) [servnow] => stdClass Object ( [course_code] => servnow [hr_nid] => 330347 [title] => ServiceNow for Administration [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Lists, Forms, and UI Basics

Customizations, Tables, and Fields

User Administration

Configurations in ServiceNow

System Administration

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037561 [source_title] => ServiceNow for Administration [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servnow ) [appdynamics] => stdClass Object ( [course_code] => appdynamics [hr_nid] => 473623 [title] => AppDynamics [requirements] =>

Audience

[overview] =>

AppDynamics is a powerful application performance management (APM) and IT operations analytics (ITOA) tool that provides real-time monitoring and analytics for applications and infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

[outline] =>

Introduction to Application Performance Monitoring (APM)

Getting Started with AppDynamics

Core Concepts

Monitoring

Advanced Configuration

Troubleshooting and Diagnostics

Enhancing Application Performance

Integrations and Extensions

Case Studies and Best Practices

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1709708697 [source_title] => AppDynamics [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => appdynamics ) [dynatrace] => stdClass Object ( [course_code] => dynatrace [hr_nid] => 341351 [title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. Dynatrace is a tool for monitoring applications and infrastructure in real-time in an enterprise environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Dynatrace Features and Architecture

Setting up Dynatrace

Administrative Tasks

Application Monitoring

Infrastructure Monitoring

Database Monitoring

Network Monitoring

Cloud Infrastructure Monitoring

Managing User Experience

Alerts, Notifications and Reports

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 21 [status] => published [changed] => 1700037629 [source_title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => dynatrace ) [sentry] => stdClass Object ( [course_code] => sentry [hr_nid] => 342559 [title] => Sentry Application Monitoring [requirements] =>

Audience

[overview] =>

Sentry is an open-source application monitoring platform that allows developers to identify issues in real-time.

This instructor-led, live training (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Sentry Features and Architecture

Installing the Sentry SDK

Setting up the Development Environment

Navigating the Command Line

Creating a Sample Application

Capturing an Event in the Frontend

Capturing an Event in the Backend

Reporting Errors

Monitoring Application Performance

Setting up a Workflow

Managing Data

Managing Users

Securing Application Data

Legal Considerations

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037637 [source_title] => Sentry Application Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => sentry ) [newrelic] => stdClass Object ( [course_code] => newrelic [hr_nid] => 342615 [title] => Application Performance Management (APM) with New Relic [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of New Relic Features and Architecture

Navigating the User Interface

Setting up New Relic Agents

Measuring Application Performance as Experienced by End Users

Reading and Understanding Instrumentation Data

Measuring Resources Used by an Application

Setting up Monitoring and Notifications

Measuring Database Operations

Reporting Application Performance

Analyzing Application Performance

Troubleshooting API Issues

Integrating New Relic with Third-Party Tools and Services

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037638 [source_title] => Application Performance Management (APM) with New Relic [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newrelic ) [newreliccloud] => stdClass Object ( [course_code] => newreliccloud [hr_nid] => 477691 [title] => New Relic: Optimizing Cloud Performance [requirements] =>

Audience

[overview] =>

New Relic is a powerful observability platform that provides real-time insights into your software's performance and health.

This instructor-led, live training (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction to New Relic

New Relic for AWS Lambda

New Relic and Docker

Microservices Architecture

Implementing Observability

Advanced New Relic Features

Hands-On Lab

Summary and Next Steps

[language] => en [duration] => 35 [status] => published [changed] => 1713383183 [source_title] => New Relic: Optimizing Cloud Performance [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newreliccloud ) [signalfx] => stdClass Object ( [course_code] => signalfx [hr_nid] => 342771 [title] => Splunk SignalFX for Infrastructure Monitoring [requirements] =>

Audience

[overview] =>

SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of SignalFX Features and Architecture

Setting up a Signal FX Account

Navigating the SignalFX UI

Understanding Traces, Metrics, and Events

Monitoring Infrastructure

Using Metadata to Find, Filter, and Aggregate Metrics

Visualizing Infrastructure

How Analytic Functions Work

Creating Custom Metrics

Building a Dashboard

Building a Chart

Creating a Stable Alert

Creating Detectors

Collaborating with Team Members

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037640 [source_title] => Splunk SignalFX for Infrastructure Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => signalfx ) ) [codes] => Array ( [0] => serdev [1] => servicenowapm [2] => servicenowdiscovery [3] => servicenowuser [4] => servnow [5] => appdynamics [6] => dynatrace [7] => sentry [8] => newrelic [9] => newreliccloud [10] => signalfx ) ) [4] => Array ( [regions] => Array ( [ve_1805] => Array ( [tid] => ve_1805 [title] => Caracas [sales_area] => ve_venezuela [venues] => Array ( [ve_10638169] => Array ( [vid] => ve_10638169 [title] => Caracas - Centro Lido [vfdc] => 250.00 [prices] => Array ( [1] => Array ( [remote guaranteed] => 3150 [classroom guaranteed] => 3650 [remote guaranteed per delegate] => 3150 [delegates] => 1 [adp] => 750 [classroom guaranteed per delegate] => 3650 ) [2] => Array ( [remote guaranteed] => 3900 [classroom guaranteed] => 4550 [remote guaranteed per delegate] => 1950 [delegates] => 2 [adp] => 750 [classroom guaranteed per delegate] => 2275 ) [3] => Array ( [remote guaranteed] => 4650 [classroom guaranteed] => 5451 [remote guaranteed per delegate] => 1550 [delegates] => 3 [adp] => 750 [classroom guaranteed per delegate] => 1817 ) [4] => Array ( [remote guaranteed] => 5400 [classroom guaranteed] => 6352 [remote guaranteed per delegate] => 1350 [delegates] => 4 [adp] => 750 [classroom guaranteed per delegate] => 1588 ) [5] => Array ( [remote guaranteed] => 6150 [classroom guaranteed] => 7250 [remote guaranteed per delegate] => 1230 [delegates] => 5 [adp] => 750 [classroom guaranteed per delegate] => 1450 ) [6] => Array ( [remote guaranteed] => 6900 [classroom guaranteed] => 8148 [remote guaranteed per delegate] => 1150 [delegates] => 6 [adp] => 750 [classroom guaranteed per delegate] => 1358 ) [7] => Array ( [remote guaranteed] => 7651 [classroom guaranteed] => 9051 [remote guaranteed per delegate] => 1093 [delegates] => 7 [adp] => 750 [classroom guaranteed per delegate] => 1293 ) [8] => Array ( [remote guaranteed] => 8400 [classroom guaranteed] => 9952 [remote guaranteed per delegate] => 1050 [delegates] => 8 [adp] => 750 [classroom guaranteed per delegate] => 1244 ) [9] => Array ( [remote guaranteed] => 9153 [classroom guaranteed] => 10854 [remote guaranteed per delegate] => 1017 [delegates] => 9 [adp] => 750 [classroom guaranteed per delegate] => 1206 ) [10] => Array ( [remote guaranteed] => 9900 [classroom guaranteed] => 11750 [remote guaranteed per delegate] => 990 [delegates] => 10 [adp] => 750 [classroom guaranteed per delegate] => 1175 ) ) ) ) ) ) [remote] => Array ( [1] => Array ( [remote guaranteed] => 3150 [remote guaranteed per delegate] => 3150 [adp] => 750 ) [2] => Array ( [remote guaranteed] => 3900 [remote guaranteed per delegate] => 1950 [adp] => 750 ) [3] => Array ( [remote guaranteed] => 4650 [remote guaranteed per delegate] => 1550 [adp] => 750 ) [4] => Array ( [remote guaranteed] => 5400 [remote guaranteed per delegate] => 1350 [adp] => 750 ) [5] => Array ( [remote guaranteed] => 6150 [remote guaranteed per delegate] => 1230 [adp] => 750 ) [6] => Array ( [remote guaranteed] => 6900 [remote guaranteed per delegate] => 1150 [adp] => 750 ) [7] => Array ( [remote guaranteed] => 7651 [remote guaranteed per delegate] => 1093 [adp] => 750 ) [8] => Array ( [remote guaranteed] => 8400 [remote guaranteed per delegate] => 1050 [adp] => 750 ) [9] => Array ( [remote guaranteed] => 9153 [remote guaranteed per delegate] => 1017 [adp] => 750 ) [10] => Array ( [remote guaranteed] => 9900 [remote guaranteed per delegate] => 990 [adp] => 750 ) ) [currency] => USD ) [5] => Array ( [0] => 5 [1] => 5 [2] => 5 [3] => 5 [4] => 5 ) [6] => Array ( [478819] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Mame - Orange Business [body] => Professionalism and mastery of the subject by the trainer. The practical exercises were also great! [mc] => [is_mt] => 1 [nid] => 478819 ) [478443] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Stéphane - Orange Business [body] => Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days. [mc] => [is_mt] => 1 [nid] => 478443 ) [478423] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Jean - Orange Business [body] => Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations. [mc] => [is_mt] => 1 [nid] => 478423 ) [478415] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Sébastien - Orange Business [body] => alternating practical theory and trainer pedagogy [mc] => [is_mt] => 1 [nid] => 478415 ) [478035] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Nadjat - Orange Business [body] => the program [mc] => [is_mt] => 1 [nid] => 478035 ) ) [7] => 5 [8] => 1 [9] => 1 [10] => ) ) [6] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [7] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [8] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [9] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) ) NP URI: www.nobleprog.com.ve/en/cc/servicenowhrsd Undefined array key "nobleprog_site_production_url" /apps/nobleprog-website/includes/functions/new-modules-general-functions.php:82 Array ( [0] => Array ( [file] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [line] => 82 [function] => myErrorHandler [args] => Array ( [0] => 2 [1] => Undefined array key "nobleprog_site_production_url" [2] => /apps/nobleprog-website/includes/functions/new-modules-general-functions.php [3] => 82 ) ) [1] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/frontend/islc7/islc7.module [line] => 131 [function] => variable_get [args] => Array ( [0] => nobleprog_site_production_url ) ) [2] => Array ( [file] => /apps/hitra7/drupal7/sites/all/modules/_custom/frontend/islc7/islc7_block.inc [line] => 44 [function] => islc_get_current_site [args] => Array ( ) ) [3] => Array ( [file] => /apps/nobleprog-website/nptemplates/default.php [line] => 265 [function] => islc7_sites_links_array_v3 [args] => Array ( ) ) [4] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 85 [args] => Array ( [0] => /apps/nobleprog-website/nptemplates/default.php ) [function] => require_once ) [5] => Array ( [file] => /apps/nobleprog-website/modules/course/course.php [line] => 31 [function] => course_render [args] => Array ( [0] => Array ( [course_code] => servicenowhrsd [hr_nid] => 456535 [title] => ServiceNow HR Service Delivery (HRSD) [requirements] =>

Audience

[overview] =>

ServiceNow HR Service Delivery (HRSD) is a platform designed to streamline and automate various HR processes within an organization. It provides HR departments with the tools needed to manage employee requests, automate workflows, and provide a self-service portal for employees to access HR services and information.

This instructor-led, live training (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at beginner to intermediate-level HR professionals who wish to have a comprehensive understanding of ServiceNow HRSD to effectively utilize the platform to streamline HR processes, improve employee self-service, and enhance overall HR service delivery.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Setting Up ServiceNow HRSD

Employee Self-Service Portal

Case Management in HRSD

HR Workflows and Automation

Knowledge Management

Reporting and Analytics

Integration and Extensions

Compliance and Security

Troubleshooting

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1700038000 [source_title] => ServiceNow HR Service Delivery (HRSD) [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) ) [1] => Array ( [0] => stdClass Object ( [tid] => 3583 [alias] => servicenow-training [name] => ServiceNow [english_name] => ServiceNow [consulting_option] => available ) ) [2] => servicenowhrsd [3] => Array ( [outlines] => Array ( [serdev] => stdClass Object ( [course_code] => serdev [hr_nid] => 330627 [title] => ServiceNow for Developers [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product for defining, structuring, managing, and automating assets and services. Incorporating scripting in the ServiceNow platform provides the ability to create custom applications, advanced customization, ServiceNow APIs, and more.

This instructor-led, live training (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at web developers who wish to develop and script on the ServiceNow platform.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Navigating the User Interface

Developing in ServiceNow Basics

Self-Service & Process Automation

Scripting and API

GlideRecord, GlideSystem, and GlideForm

GlideAjax and GlideUser

Managing Applications

Summary and Conclusion

[language] => en [duration] => 35 [status] => published [changed] => 1700037562 [source_title] => ServiceNow for Developers [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => serdev ) [servicenowapm] => stdClass Object ( [course_code] => servicenowapm [hr_nid] => 339463 [title] => ServiceNow Application Portfolio Management (APM) [requirements] =>

Audience

[overview] =>

ServiceNow is a software platform for managing IT Services.  ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization's on-premises and cloud-based applications and services.

This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization's software and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture

Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)

Overview of Application Management Actions

Installing, Updating, and Removing an Application

Setting the Application State

Sharing an Application

Automating Application Management Actions

Consolidating Applications by Business Function

Arranging IT Components into Technology Stacks

Creating the Metrics for Evaluating the Value of an Application

Evaluating the Technical and Functional Value of Applications

Increasing Demand for an Application

Handling Conflicts between In-house Applications and Vendor-provided Applications

End-of-Life'ing an Application

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037620 [source_title] => ServiceNow Application Portfolio Management (APM) [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowapm ) [servicenowdiscovery] => stdClass Object ( [course_code] => servicenowdiscovery [hr_nid] => 339439 [title] => ServiceNow Discovery Fundamentals [requirements] =>

Audience

[overview] =>

ServiceNow Discovery is an IT Operations Management (ITOM) software application that scans an organization's network (private, public cloud, etc.) to identify the hardware and software connected to the network, their configurations, database connections, relationships and dependencies, etc.

This instructor-led, live training (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at IT professionals who wish to use ServiceNow Discovery to simplify the process of identifying, tracking and diagnosing an organization's IT infrastructure.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of ServiceNow Discovery Features and Architecture

How ServiceNow Discovery Collects Data

Navigating the UI

Understanding the Configuration Management Database (CMDB)

Setting up MID Servers

Obtaining and Testing Device Credentials

Establishing, Maintaining, and Updating Services in CMDB

Classifying CIs (Configuration Items)

Scheduling, Running and Validating Horizontal Discovery

Inspecting Collected Data

Integrating with Third-Party Software Management Products

Extending ServiceNow Discovery through APIs

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037619 [source_title] => ServiceNow Discovery Fundamentals [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowdiscovery ) [servicenowuser] => stdClass Object ( [course_code] => servicenowuser [hr_nid] => 336787 [title] => ServiceNow for End Users [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based platform for automating IT business management. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at users who wish to use ServiceNow to manage business operations and services.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow Overview

Preparing the ServiceNow Environment

ServiceNow Quick Start

ServiceNow for End Users

ServiceNow Service Management

Summary and Conclusion

[language] => en [duration] => 7 [status] => published [changed] => 1700037608 [source_title] => ServiceNow for End Users [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servicenowuser ) [servnow] => stdClass Object ( [course_code] => servnow [hr_nid] => 330347 [title] => ServiceNow for Administration [requirements] =>

Audience

[overview] =>

ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.

This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at system administrators who wish to implement digital workflows for enterprise using ServiceNow.

By the end of this training, participants will be able to:

[outline] =>

Introduction

ServiceNow at a Glance

Preparing the Development Environment

Lists, Forms, and UI Basics

Customizations, Tables, and Fields

User Administration

Configurations in ServiceNow

System Administration

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037561 [source_title] => ServiceNow for Administration [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => servnow ) [appdynamics] => stdClass Object ( [course_code] => appdynamics [hr_nid] => 473623 [title] => AppDynamics [requirements] =>

Audience

[overview] =>

AppDynamics is a powerful application performance management (APM) and IT operations analytics (ITOA) tool that provides real-time monitoring and analytics for applications and infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level IT operations professionals who wish to effectively implement and leverage AppDynamics for optimal application performance monitoring and management.

By the end of this training, participants will be able to:

[outline] =>

Introduction to Application Performance Monitoring (APM)

Getting Started with AppDynamics

Core Concepts

Monitoring

Advanced Configuration

Troubleshooting and Diagnostics

Enhancing Application Performance

Integrations and Extensions

Case Studies and Best Practices

Summary and Next Steps

[language] => en [duration] => 14 [status] => published [changed] => 1709708697 [source_title] => AppDynamics [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => appdynamics ) [dynatrace] => stdClass Object ( [course_code] => dynatrace [hr_nid] => 341351 [title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications. Dynatrace is a tool for monitoring applications and infrastructure in real-time in an enterprise environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use the Dynatrace® software product to efficiently diagnose their organization's applications, services and infrastructure across different platforms and hardware.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Dynatrace Features and Architecture

Setting up Dynatrace

Administrative Tasks

Application Monitoring

Infrastructure Monitoring

Database Monitoring

Network Monitoring

Cloud Infrastructure Monitoring

Managing User Experience

Alerts, Notifications and Reports

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 21 [status] => published [changed] => 1700037629 [source_title] => Application Performance Management (APM) - Focused on the Dynatrace® Software Product [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => dynatrace ) [sentry] => stdClass Object ( [course_code] => sentry [hr_nid] => 342559 [title] => Sentry Application Monitoring [requirements] =>

Audience

[overview] =>

Sentry is an open-source application monitoring platform that allows developers to identify issues in real-time.

This instructor-led, live training (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at developers who wish to integrate the Sentry platform with their application to monitor and resolve problems in production.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of Sentry Features and Architecture

Installing the Sentry SDK

Setting up the Development Environment

Navigating the Command Line

Creating a Sample Application

Capturing an Event in the Frontend

Capturing an Event in the Backend

Reporting Errors

Monitoring Application Performance

Setting up a Workflow

Managing Data

Managing Users

Securing Application Data

Legal Considerations

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 14 [status] => published [changed] => 1700037637 [source_title] => Sentry Application Monitoring [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => sentry ) [newrelic] => stdClass Object ( [course_code] => newrelic [hr_nid] => 342615 [title] => Application Performance Management (APM) with New Relic [requirements] =>

Audience

[overview] =>

Application Performance Management (APM) is the monitoring and management of performance and availability of software applications.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use New Relic to measure, track, report and repair web application issues as experienced by end-users in real-time.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of New Relic Features and Architecture

Navigating the User Interface

Setting up New Relic Agents

Measuring Application Performance as Experienced by End Users

Reading and Understanding Instrumentation Data

Measuring Resources Used by an Application

Setting up Monitoring and Notifications

Measuring Database Operations

Reporting Application Performance

Analyzing Application Performance

Troubleshooting API Issues

Integrating New Relic with Third-Party Tools and Services

Troubleshooting

Summary and Conclusion

[language] => en [duration] => 28 [status] => published [changed] => 1700037638 [source_title] => Application Performance Management (APM) with New Relic [source_language] => en [cert_code] => [weight] => 0 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newrelic ) [newreliccloud] => stdClass Object ( [course_code] => newreliccloud [hr_nid] => 477691 [title] => New Relic: Optimizing Cloud Performance [requirements] =>

Audience

[overview] =>

New Relic is a powerful observability platform that provides real-time insights into your software's performance and health.

This instructor-led, live training (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at intermediate-level devOps engineers, developers, and IT professionals who wish to leverage New Relic for comprehensive monitoring and optimization of their cloud infrastructure and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction to New Relic

New Relic for AWS Lambda

New Relic and Docker

Microservices Architecture

Implementing Observability

Advanced New Relic Features

Hands-On Lab

Summary and Next Steps

[language] => en [duration] => 35 [status] => published [changed] => 1713383183 [source_title] => New Relic: Optimizing Cloud Performance [source_language] => en [cert_code] => [weight] => -1001 [excluded_sites] => [use_mt] => stdClass Object ( [field_overview] => [field_course_outline] => [field_prerequisits] => [field_overview_in_category] => ) [cc] => newreliccloud ) [signalfx] => stdClass Object ( [course_code] => signalfx [hr_nid] => 342771 [title] => Splunk SignalFX for Infrastructure Monitoring [requirements] =>

Audience

[overview] =>

SignalFx is a real-time, cloud-based platform for monitoring infrastructure, microservices, and applications. It allows users to collect, analyze and trace issues across every component in a cloud environment.

This instructor-led, live training (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

Format of the Course

Course Customization Options

[category_overview] =>

This instructor-led, live training in <loc> (online or onsite) is aimed at engineers who wish to use SignalFX to monitor, manage, and troubleshoot their organization's computational resources and applications.

By the end of this training, participants will be able to:

[outline] =>

Introduction

Overview of SignalFX Features and Architecture

Setting up a Signal FX Account

Navigating the SignalFX UI

Understanding Traces, Metrics, and Events

Monitoring Infrastructure

Using Metadata to Find, Filter, and Aggregate Metrics

Visualizing Infrastructure

How Analytic Functions Work

Creating Custom Metrics

Building a Dashboard

Building a Chart

Creating a Stable Alert

Creating Detectors

Collaborating with Team Members

Troubleshooting

Summary and Conclusion

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The practical exercises were also great! [mc] => [is_mt] => 1 [nid] => 478819 ) [478443] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Stéphane - Orange Business [body] => Arnaud masters the solution perfectly, he illustrated us with examples of what he was showing us. His sharing of good practices is also very appreciable. Respect of the schedule with breaks at the right time over the 2 days. [mc] => [is_mt] => 1 [nid] => 478443 ) [478423] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Jean - Orange Business [body] => Very concrete and functionally focused / HR view: this is what I had missed until now in my HRSD onboarding. In particular, I appreciated the situation with a practical case: => creation of a ticket by HR -same, who receives a phone call from an employee => global vision by HR, through the Agent Workspace (/now/hr/agent/home) => HR dashboard: SLA at risk, etc => HR vision of life cycle (Lifecyle Events) Furthermore, Arnaud was able to give us a certain amount of advice as part of our Harmony project (Orange HR portal) for our workshops as well as for the config. Finally, the interventions of other people (who are mainly HR from Orange, therefore clients of the Harmonie project) helped me to better understand their expectations. [mc] => [is_mt] => 1 [nid] => 478423 ) [478415] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Sébastien - Orange Business [body] => alternating practical theory and trainer pedagogy [mc] => [is_mt] => 1 [nid] => 478415 ) [478035] => Array ( [title] => ServiceNow HR Service Delivery (HRSD) [rating] => 5 [delegate_and_company] => Nadjat - Orange Business [body] => the program [mc] => [is_mt] => 1 [nid] => 478035 ) ) [7] => 5 [8] => 1 [9] => 1 [10] => ) ) [6] => Array ( [file] => /apps/nobleprog-website/core/routes.php [line] => 19 [function] => course_menu_callback [args] => Array ( [0] => /en/cc/servicenowhrsd ) ) [7] => Array ( [file] => /apps/nobleprog-website/__index.php [line] => 100 [args] => Array ( [0] => /apps/nobleprog-website/core/routes.php ) [function] => require_once ) [8] => Array ( [file] => /apps/nobleprog-website/_index.php [line] => 26 [args] => Array ( [0] => /apps/nobleprog-website/__index.php ) [function] => include_once ) [9] => Array ( [file] => /apps/hitra7/index.php [line] => 54 [args] => Array ( [0] => /apps/nobleprog-website/_index.php ) [function] => include_once ) )