Online or onsite, instructor-led live Management training courses in Caracas.
Caracas - Centro Lido
Av. Francisco de Miranda, Centro Lido, Torre D, Caracas, venezuela, 1060
The Center is located ten minutes from the Francisco Fajardo Highway that leads to the local airport and only two blocks from...
The Center is located ten minutes from the Francisco Fajardo Highway that leads to the local airport and only two blocks from the subway station in the main financial district of Caracas.
This instructor-led, live training in Caracas (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.
By the end of this training, participants will be able to:
Hire and lead a vibrant and innovative technical team.
Effectively adopt and manage the technology needed to develop great products.
Apply useful techniques and strategies for managing products and projects.
Scale the company business and move it in the right direction.
Audience
Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)
Format of the course
The course will be a highly-interactive combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
By the end of the course, delegates will be able to:
Understand the different skills required for Managing and for Leading
Develop their team in the most-effective way
Explain how best to deliver Change in their part of the organisation
Manage staff performance better
Successfully negotiate their preferred solutions
Explain how to deal with the difficult situations they may encounter in the office
This instructor-led, live training in Caracas (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.
By the end of this training, participants will be able to:
Explore remote leadership, structures, and components to successfully adapt a remote work setup.
Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
Use existing tools and technologies to improve virtual communication and collaboration.
Implement goal setting and project management methods to measure the performance of a remote team.
Training 'Generation differences in management. Employees of Generation XYZ. How to function with them' is addressed to team leaders, offering knowledge and skills in the area of communication and motivation of employees of generations X, Y and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling the effective acquisition of necessary skills. to manage a team in a generationally diverse environment.
Participant Profiles
CxO, Operation Managers, Enterprise Architects, Business and System Analysts and Designers
Objective
This introduction seminar provides you with an overview of the digital business models, business and enterprise architecture frameworks as well as methodologies that organizations are trying to focus on to increase their business agility facing disruptions of the digital age.
In particular, this seminar aims at helping you to understand frameworks and reference architectures that are used worldwide to align digital business models and IT system architectures with the changing competitive landscape.
Objective:
Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.
This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.
Audience:
This course is designed for all staff requiring a wider view of the Change Process to get the best results for their part of the business
Format of the course
A combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
At the end of this course, attendees will be able to:
Explain the basic Change Strategies that underpin the planning for change in an organisation
Understand the use and application of the 9 Change Principles
Construct a Change Plan suitable to their part of the business
This instructor-led, live training workshop (onsite or remote) is aimed at introducing available change management models with their pros and cons and case studies in order to equip the delegates with the knowledge and skills to choose the most appropriate model specific to their domain itself.Format of the CourseA combination of:
Facilitated Discussions
Slide Presentations
Exercises and Case Studies
At the end of this course, attendees will be able to:
Explain the basic Change Strategies that underpin the planning for change in an organisation
Construct a Change Plan suitable to their part of the business.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
This instructor-led, live training in Caracas (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
Kanban Management Professional 1 (KMP1) is a highly interactive two-day course accredited by the Lean Kanban University (LKU). It combines teaching, group discussions and a fully immersive simulation to illustrate how the Kanban Method helps individuals, teams, and organisations to manage and improve the delivery of products and services to their customers.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and pursues evolutionary change while respecting current roles, responsibilities and job titles, and encouraging leadership at all levels. This allows organisations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risks associated with complex change programmes.
You will leave this course with knowledge of the Kanban principles and general practices, and skills that will enable you to apply Kanban with confidence in your organisation.
What Will You Learn?
- Identify internal and external sources of dissatisfaction
- Analyse demand vs capability
- Model the knowledge discovery process
- Design kanban systems and their visualisations
- Identify and prioritise improvements
- Choose cadences for activities
- Identify classes of service
Who Is This Course For?
Anyone who is involved in product development or knowledge work. This includes but is not limited to the following:
Programme and delivery managers
Product and project managers
Product developers, software developers and testers
People working in operations or support
Business analysts
High-level management
Anyone interested in implementing Agile in their organisation
John Kotter wrote "Leading Change" which looked at what people did to transform their organisations. Kotter introduced an 8-step change model for helping managers deal with transformational change.
This instructor-led, live training in Caracas (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.
This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works
Upon completing the training you will:
Understand how 5S works and improve efficiency by 10 to 30%
Be able to indentify sources of waste and improve profitability
Understand the reasons for the five step process and know how to implement it
Have the tools and procedures in order to improve processes
Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Who should attend:
Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way
This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works.
Upon completing the training you will:
Understand how 5S works and improve efficiency by 10 to 30%
Be able to indentify sources of waste and improve profitability
Understand the reasons for the five step process and know how to implement it
Have the tools and procedures in order to improve production processes
Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Instead of supporting deep analysis and large shifts, the McKinsey 7-S model is great for analyzing how coherent your company is. If you know that you need to change your act, but you’re not sure what to do, this is the change management model for you.
This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
Are you struggling with implementing Agile in your organization? Is the change too prescriptive? Are your teams overburdened and less productive but still too resistant for a revolutionary change?Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.Learning OutcomesThis 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”Who Should AttendThis course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
Senior Management Positions (CxO)
Program and Project Managers
Product Managers, Product Owners and Business Analysts
Audience
All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;
Format of the course
A combination of:
Facilitated Discussions
Slide Presentations
Case Studies
Examples
Course Objectives
By the end of this course, delegates will be able to:
Explain how AML and CTF might be prevented
Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
Understand some of the other “hot spots” in Financial Crime
This instructor-led, live training in Caracas (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management.
By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.
The Compliance and MLRO Refresher Programme examines the key risk management issues and topics that are of vital importance in today’s highly-regulated environment. As well as being targeted at Compliance Officers, MLROs, MLCOs and other risk management professionals it is also aimed at members of senior management and board members keen to know more about what to expect from the risk control functions within their organisations. The Programme is lectured by subject-matter-expert from the UK.
The key learning objective of the Programme is to equip attendees with sufficient knowledge to assess objectively the adequacy of their organisation’s existing risk management controls and practices and to make appropriate enhancements.
Audience
All staff needing a working knowledge of Corporate Governance for their organisation
Format of the course
A highly-interactive combination of:
Course goal:
To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.
Overview:
Overview
Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.
Key features include:
the explanation of the current risk-based regulations
detailed review of the major risks faced by banks
industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
what challenges could be faced by risk managers in the future.
The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.
Objectives
The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:
major risk within the financial industry and the major international risk regulations
how to manage a bank’s assets and liabilities whilst maximising return
the interaction between risk types and how banks use an integrated approach for their management
corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
how to develop a culture of risk governance as a tool for minimising unnecessary risk taking
Who should attend this seminar
This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:
Board level bank management
Senior managers
Senior risk managers and analysts
Senior directors and risk managers responsible for strategic risk management
Internal auditors
Regulatory and compliance personnel
Treasury professionals
Asset and liability managers and analysts
Regulators and supervisory professionals
Suppliers and consultants to banks and the risk management industry
Corporate governance and risk governance managers.
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
Introduction
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.
Objective
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.
This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.
Training Benefits
Identify and meet customer expectations
Communicate effectively with customers
Manage customer perceptions
Deal with different types of customers
Respond effectively to in-person and telephone customer contacts
Write effective emails and letters
Manage stress
Course Discussions and Exercise
Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
An effective customer care strategy is essential to the growth of your business. ... A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.
This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.
Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services or products to others.
This course will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors, review the quality of your current customer service, set objectives and establish a strategy to meet the following.
Create and Increase Quality customer service.
Critical Quality Customer Service Skills
Communication skills with customers
Conversations over the Telephone
E-mail to Enhance Customer Service…
How to Deal with Difficult Customers
Do’s and Don’ts of Customer Service
Format of the Course
Interactive lecture and discussion.
Lots of exercises and practice.
Hands-on implementation in a live-lab environment.
Course Customization Options
To request a customized training for this course, please contact us to arrange.
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Testimonials (21)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Trainer is friendly and knowledgeable about tge subject.
Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Maintenance and improvement
Kunsang chomphel - Tsubaki of Canada Limited
Course - KAIZEN
The best training I have attended recently, substantive, a large dose of knowledge, solutions and recommendations.
Angelika - LKQ Polska Sp. z o. o.
Course - Handling Conflict with Confidence
Machine Translated
About the sense of humor and energizing us to focus more in the topic.
Roy Tolledo - Toray Membrane Middle East
Course - Lean Management: Lean Management in Manufacturing
Examples from "life" are provided and I was very interested in the topic of personality types
Learning the basic meaning of lean and what steps are used to become lean.
Taggart Desmet - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
Marek has good contact with attenders catch when the people are not focused and work to motivate team.
piotr mokrzycki - GE Medical Systems Polska Sp. Z O.O.
Course - Managing Agile Projects with Lean and Kanban
A380 case study.
Deepak Shamsunder - Strata Manufacturing
Course - Advanced Product Quality Planning (APQP)
Mr Andrew easily understood and responded so well to participants' answers.
Junaidah Ahmad - GAS MALAYSIA DISTRIBUTION SDN BHD
Course - Market Forecasting
The trainer was very knowledgeable and well prepared. I think we was very well capable to prepare a training that was suitable for our needs.
Sophia van den Broek - Triple Jump
Course - Corporate Governance
Simulation exercises.
- Embassy of Canada
Course - Lean Services: Lean Management For The Service Industry
The references on the material, and everything else that was provided during the training. However, I would recommend advertising this training so more people can attend.
Freddie Martinez - City of Spruce Grove
Course - Balanced Scorecard
Hakan was very enthusiastic and knowledgeable
Hugo Perez - DENS Solutions
Course - Project Risk Management
Trainer, Richard was very good.
Lisa
Course - The Compliance and MLRO Refresher Programme
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