Course Outline
Communication and Collaboration
- Communication – What is communication style and why is it important in the effective communication of goals, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective messaging – Tools and techniques
The Modern "Manager" – Models of Team Collaboration and Team Self-Organization
- If people "want to want to," the whole team has a chance to perform well
- The "desire" to make decisions independently
- Let's aim for the same goal
- So that people want one thing and are able to do another
- Supporting the effective self-organization of the team as a system
- Let's learn through experience
Communication – Basics
- Principles of effective communication
- Leadership style and reactions
- Proactive communication
- Barriers and interference
- Feedback
- Tools and techniques for effective communication
Roles and communication styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and communication styles
- Colors in communication – A foundation for effective collaboration
Conflicts
- Problems and conflicts – Characteristics and potential causes
- The "Conflict Spiral"
- Effective problem and conflict resolution
Communication with the External Environment
- The communication process
- Communication plan
- Information management
- Communication with the external environment
- Partnership and collaboration in the organization - SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identifying Partners
- Mapping interactions with Partners
- Improvement plans
Summary - Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant involvement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (awareness), a mini-lecture on techniques (knowledge), and exercises on new tactics and techniques (skills). At the end of each session, participants receive supplementary materials related to the topics covered. Practical activities are summarized through mini-lectures that provide a theoretical foundation and explain the basic psychological mechanisms experienced by participants during the in-class work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
